TrendyThreads is a rapidly expanding online retailer specializing in trendy apparel and accessories. They experienced significant growth in their customer base and order volume within a short period.
Hours delivered back to the business
SOX compliance in Settlement process automation
Success rate of bot case completion
For functional release of OBT, RTS and OGS
The Challenge
TrendyThreads struggled to keep up with the increasing demands on their order fulfillment and customer service departments. Manual processes for order tracking, inventory management, and customer support were becoming inefficient and prone to errors. This led to delayed shipments, customer dissatisfaction, and increased operational costs. They needed a solution to automate their operations and improve efficiency to support their continued growth.
What did
Odd Technologies do
Odd Technologies implemented a custom e-commerce solution integrating their existing platform with an automated inventory management system and a customer support ticketing system. This involved developing APIs to connect the different systems, automating order processing, tracking shipments in real-time, and providing a centralized platform for customer support interactions. We also implemented automated email notifications for order updates and shipping confirmations, improving customer communication and satisfaction.
The Results
- Order processing time reduced by 40%, leading to faster shipping and improved customer satisfaction.
- Customer support response time decreased by 60%, resolving customer issues more quickly.
- Inventory management accuracy increased by 95%, reducing stockouts and overstocking.
- Operational costs decreased by 25% due to automation of manual tasks.
- Customer satisfaction scores increased by 30% due to improved communication and faster issue resolution.
